Shipping & Delivery
UK and European shipping
We currently ship within the United Kingdom and to the following European destinations:
Austria, Belgium, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Isle of Man, Italy, Latvia, Luxembourg, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Slovenia, Spain, Sweden, Switzerland.
Availability of services, delivery times and shipping costs may vary by country and will be shown at checkout.
Order processing
• Orders are processed after full payment confirmation.
• Processing typically takes 1–2 working days (Monday to Friday, excluding UK bank holidays).
• Orders are packed in secure, discreet packaging suitable for research materials.
Delivery methods & timeframes
We use reputable courier and postal services for both UK and international deliveries. Typical delivery aims (from the time of dispatch) are:
• UK standard tracked delivery: usually 2–3 working days.
• UK express or next‑day options (where available): aim to deliver next working day, not guaranteed.
• European delivery: typically 3–10 working days, depending on destination and service level.
To protect product integrity and avoid parcels sitting in depots over the weekend, orders placed with next‑day delivery on Saturdays will be dispatched on the following Monday, rather than the same day. This helps prevent packages remaining in postal or courier warehouses for extended periods.
All delivery timeframes are estimates only and can be affected by courier delays, local service disruptions, customs processing, adverse weather, or peak periods. Once an order has been dispatched, transit times are outside our direct control.
Customs, duties and import restrictions (Europe)
For orders shipped outside the UK, the buyer is responsible for ensuring that the products ordered are permitted to be imported into their country and for complying with all local laws and regulations.
• We cannot guarantee that any shipment will pass customs inspection in the destination country.
• The buyer is responsible for checking local regulations before ordering and for any customs clearance, import duties, taxes, fees or restrictions that may apply.
• If a parcel is delayed, held, or rejected by customs, this is outside our control and we cannot be held liable for any loss, delay, or seizure that may result.
• Any return, destruction, or refusal of goods by customs is the responsibility of the buyer, and any associated costs or losses will not be reimbursed by us.
Delivery days
• Deliveries are normally made Monday to Saturday, depending on the service used in the destination country.
• No deliveries are made on UK bank holidays. Orders placed on or just before a bank holiday will be processed on the next working day.
Shipping confirmation & tracking
When your order has been dispatched, you will receive a confirmation email. Where tracking is available, tracking details will be included so you can follow your shipment’s progress online.
Incorrect address or failed delivery
Please ensure your delivery address is entered correctly at checkout. We cannot accept responsibility for delays or non‑delivery caused by incomplete or incorrect address details. In the event of a failed delivery or returned parcel, additional shipping fees may apply if you request redelivery.
Damaged or missing items
If your parcel arrives damaged, appears tampered with, or items are missing, please contact us at info@labgrade.co.uk within 7 working days of delivery with:
• Your order number
• A description of the issue
• Clear photos of the outer packaging and product labels
We will review the issue and, where appropriate, arrange a replacement or other suitable resolution in line with our refund policy.