Refund policy (UK, LabGrade)
All sales are final once an order has been placed. Due to the nature of our products and the need to protect product integrity, we are unable to accept returns or provide refunds for change-of-mind, ordering errors, or any other reason once goods have been dispatched to you.
Our products are supplied strictly for laboratory and research use only and cannot be restocked or resold once they have left our control. This policy helps us ensure that every item shipped from LabGrade meets our quality, safety and handling standards.
Damaged, incorrect or faulty items
If your order arrives damaged, incorrect, or you believe there is a quality issue, please contact us at info@labgrade.co.uk within 7 working days of delivery, including:
• Your order number
• A description of the issue
• Clear photos of the packaging and product label
We will review the matter and, where appropriate, offer a suitable remedy in line with our legal obligations and at our discretion. This may include a replacement item or a partial/full refund where the product is confirmed to be damaged, faulty, or not as described.
Non-returnable products
Because of the specific handling and storage requirements of our products, we cannot accept returns of any opened or unopened vials, solutions, or research materials, except where required by law in the case of damaged, faulty, or misdescribed goods.
By placing an order on LabGrade.co.uk, you acknowledge and agree to this refund policy.